Safely Together – Makedonia Palace

A guiding principle and commitment of the Management of MAKEDONIA PALACE SA, and a philosophy shared by all its executives, is to provide our guests with high-quality services that fully meet our contractual obligations, comply with current legislative and regulatory requirements, and at the same time help defend public health and safety.

In this framework, and with the full support of Management, we at MAKEDONIA PALACE SA have developed and are implementing specific Procedures and Action Plans, which are being continuously reviewed according to the most recent epidemiological data and in keeping with current Health Protocols. In particular:

We have developed an Action Plan comprising preventive measures and specific protocols for each section of our premises, as well as a special Plan for handling potential cases of suspected infection, faithfully adhering to the corresponding plan of the Hellenic National Public Health Organization (EODY).
We have appointed the Head Coordinator and individual Department Heads to administer the above plans.
We have partnered with an experienced physician who operates based on EODY guidelines.
We operate according to the certification from hellenic chamber of hotels “Health First”.
We have put together a training program on observing health protocols for our entire staff.
We provide all the necessary resources, both human and material, to ensure the smooth, unhindered, and effective implementation of health and safety protocols.
We have revised and intensified all implemented Cleaning and Disinfection Protocols, based on updated risk assessments for each department.
We ensure a technologically suitable and safe work environment for the company’s staff, satisfying the requirements of current legislation.
We make certain that every member of our staff complies strictly with all health rules and basic protective measures against COVID-19.

Our goal, through all of the above, is to safeguard the health of our guests, and to reaffirm that our initiatives guarantee a unique hospitality experience at MAKEDONIA PALACE hotel.

Upon arrival

Valet Parking Service available on site upon request
Main entrance opens automatically
Spacious lobby area with big veranda and opening windows
Continuous fresh air ventilation in all public areas
Regular thorough cleaning & sanitization of surfaces, knobs, elevator buttons and public areas

Reception

Safe check in & check out process in designated areas in a protected front desk counter.
Hands sanitization stations in all public areas
Signage with personal protection measures
Regular cleaning and disinfection of card keys, reception equipment , pos etc
Personal Protection Equipment available onsite.

Rooms

Fresh air ventilation and air-conditioning system
Deep cleaning and disinfection of all rooms, corridors and public spaces.
Electronic catalogues and guest services for room service and hotel’s outlets.
Big windows and spacious balconies for fresh air in all rooms and suites.
The rooms, after use, remain empty for 24 hours

Food & beverage

Digital menu available via QR code
Spacious dining areas with a safe distance between tables
Open air sea view veranda
Regular disinfection of all tables and surfaces after every use
Personnel uses personal protection equipment
Buffet breakfast served exclusively by our staff using PPE
HACCP & ISO2200 protocols compliant kitchen

Conferences & Events

Spacious ballroom & meeting areas with a safe distance between chairs and tables
Fresh air ventilation and air-conditioning throughout the conference premises.
Big opening windows in all meeting rooms
Hand sanitization stations in all public and private areas
Personal protection equipment available upon request

Leisure

Hammam
Marble surface & treatment bed sanitization after every use
Hands sanitization stations in all public areas
Personnel is using PPE
Beverages served by our staff
Personal care products disinfection after every use
Chemical disinfection of air conditioning system

Coiffure

Disinfection of all public used surfaces after every use
Hand sanitization stations
Personnel is using PPE

Pool

Capacity limits according to the health official carrier (EODY)
We are establishing pre-swim shower as essential meter before the pool use
Sun beds are cleaned and disinfected after every guest use
Pool water is regularly tested to ensure Ph is remaining on approved levels
Disinfected towels available in special packages

Gym

Capacity limits according to the health official carrier (EODY)
The gym usage is made by appointment to ensure the smooth operation for our valuable guests
The equipment is cleaned and disinfected after every use
Disinfected towels available in special packages
Fresh air cross ventilation by window openings